Effective Date: 1 April 2025
Last Updated: 1 May 2025
Welcome to Dovoyages.com (“Dovoyages”, “we”, “our”, or “us”). As a trusted online platform for discovering and booking hotels, spaces, tours, experiences, and events, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our travel services.
This policy complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and is also aligned with international data privacy standards including the GDPR, to support our global users.
1. Who We Are
Dovoyages.com is a digital tourism platform helping users explore, book, and list travel-related services including accommodation, tours, cultural activities, and local events. We operate from Sydney, Australia.
Contact Us:
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📧 Email: [email protected]
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☎️ Phone: +61 451 742 423
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🌐 Web Form: https://www.dovoyages.com/contact
2. Information We Collect
We collect personal and travel-related data in the following categories:
a) Personal Identification
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Full name, nationality, gender, date of birth
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Passport/ID details (if required for international bookings)
b) Contact Information
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Email, phone number, residential address
c) Booking & Travel Details
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Booking dates, travel preferences, guest numbers
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Destination and activity selections
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Special requests (e.g. dietary, accessibility)
d) Payment Information
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Credit/debit card data (processed via secure third-party payment providers)
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Transaction history
e) User-Generated Content
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Reviews, photos, profile content, communication with hosts or guests
f) Technical Data
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IP address, device type, location (with consent), browser details, cookies
3. How We Use Your Information
We use your personal data to:
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Facilitate and manage travel bookings, including communication with hosts
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Provide travel recommendations and destination content
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Improve our services through analytics and customer feedback
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Personalize user experiences, including language and currency settings
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Send booking confirmations, travel reminders, and essential updates
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Offer marketing communications (with opt-out option)
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Prevent fraud and ensure safety and compliance
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Meet legal obligations for cross-border travel or local tourism laws
4. Sharing Your Information
We may share your data with:
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Hosts or Providers: To fulfill your accommodation or travel service booking.
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Payment Processors: For secure handling of transactions.
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Third-Party Tools: For analytics, communication (e.g. chat tools), and email delivery.
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Tourism Authorities: Where required by law or for visa and guest registration processes.
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Law Enforcement or Regulators: Where legally mandated.
We do not sell your personal data under any circumstance.
5. International Transfers
As a global travel platform, your data may be stored or processed outside your home country. We use appropriate safeguards, such as encryption, contractual clauses, and compliant third-party services to ensure your data remains protected.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
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Keep you logged in
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Save your preferred destinations and filters
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Analyze site traffic and improve performance
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Show relevant travel offers and deals
You can manage cookies via your browser settings at any time.
7. Your Privacy Rights
You may have rights to:
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Access, correct, or delete your personal information
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Withdraw your consent to marketing or location tracking
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Request a copy of the data we hold about you
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Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or relevant local data protection authority
To exercise any of these rights, please contact us at: [email protected]
8. Data Retention
We retain personal data only for as long as required to fulfill bookings, comply with legal obligations, and resolve disputes. Unused accounts or outdated data may be deleted in accordance with our data retention schedule.
9. Protecting Your Data
We apply best-practice security measures including:
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SSL encryption
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Firewalls and server access controls
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Limited employee access to personal data
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Regular audits and vulnerability testing
However, no online platform is 100% secure. Please use strong passwords and monitor your account for any unauthorized activity.
10. Children’s Privacy
Dovoyages.com is not intended for users under 16 years of age. We do not knowingly collect personal data from children without verifiable parental consent.
11. Third-Party Links
Our platform may link to third-party websites or services (e.g., booking partners, affiliate travel sites). We are not responsible for their privacy practices. We recommend reviewing their policies before providing any data.
12. Updates to This Policy
We may update this Privacy Policy to reflect legal, technical, or business changes. The most recent version will always be available on our website with the effective date shown above. Material changes will be communicated directly when required by law.
Contact Us
For questions about this Privacy Policy, or to make a data-related request, please contact:
Dovoyages.com
Sydney, NSW, Australia
📧 [email protected]
☎️ +61 451 742 423
🌐 https://www.dovoyages.com/contact
